Service Alerts & Updates

From April 19 through to May 02, 2025, the tariff fuel surcharge will be 23.05%. For customers with fixed rate pricing (volume discounts), the fuel surcharge will be 30.05%.

From April 05 through to April 18, 2025, the tariff fuel surcharge will be 28.30%. For customers with fixed rate pricing (volume discounts), the fuel surcharge will be 35.30%.

Click here for additional Fuel Surcharge information.

Effected date: Saturday March 1st from 2AM to 9AM, we will be performing a maintenance upgrade to improve the security on FTP public-facing servers.

During the maintenance window the FTP service will be temporarily offline. No change to existing login accounts for direct SFTP access. If you are using a third-party application to transmit shipment information to Loomis Express, you may be prompted to acknowledge and approve the new certificate key at first server handshake. To maintain a successful connection to the server, you must acknowledge or approve the new certificate key if prompted. This will overwrite the cache SSH key saved on your system /application.

If you have any questions or require further assistance, please do not hesitate to contact Loomis Express technical services at servicedesk@loomis-express.com or by calling 855-256-6647. Alternatively, feel free to get in touch with your Sales Representative.

Thank you for your attention to this matter.

Best regards,
Loomis Express Team

On behalf of everyone at Loomis Express, we would like to take a moment to thank our customers for their loyalty and support throughout the year.

We wish you the happiest holidays and much success for the new year.

During the holiday season, Loomis Express will be closed on the following days:

  • Wednesday, December 25th, 2024
  • Thursday, December 26th, 2024
  • Wednesday, January 1st, 2025

For more information on shipping deadlines and the last day for pick-up, click here.

Loomis Express will be implementing a Peak Season Tire Surcharge of $20 per piece effective October 4th.

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We are updating rates as of October 4, 2024. As always, Loomis Express is committed to providing enhanced partnership improvements in response to industry needs and suggestions. Updated rates and Terms and Conditions will be posted on this date.

The professional and administrative service fees have been updated. Please click the link below to download the latest fees, effective September 1st, 2023.

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As part of their Climate Change Plan, the federal government implemented a coordinated nation-wide carbon price beginning at $20 per tonne of carbon dioxide equivalent emissions (tCO2e) in 2019. As of April 1, 2023 this cost has increased by 225% to $65 per tonne. All provinces and territories must maintain a carbon price of at least $65 per tCO2e in 2023.

This increase effects multiple aspects of the economy and impacts costs across our entire network ranging from transportation costs to energy costs for heating, to equipment purchases and maintenance.

As a result of this change, we have incurred an increase in our overall costs. As such, it is necessary for us to apply a Carbon Surcharge of 2.5% effective September 1st, 2023 for all shipments handled across our network.

Effective April 15th, Loomis Express will be applying a fee on professional and administrative services. These will include, but not limited to, Invoicing adjustments deemed to be the result of customer errors and technical resources beyond the support of Loomis owned shipping systems. Fee may also apply to operational services provided outside of the scope of our normal operations.
The new easy-intuitive-integrated webship guest portal is now live. Enjoy the seamless experience of online shipping when paying with your credit card. Check out the user guide here for more information.
Effective February 3, 2023, pickup locations serviced by the Boucherville terminal will be charged a weekly pickup of $7.50 or a daily pickup fee of $2.75, depending on service requirements. The fee is due to the impact of the extensive long-term construction on the Lafontaine Tunnel.

We are launching a new and improved WebShip designed to enhance the experience of using online shipping services by Loomis Express by making it easier, more intuitive, and integrated to work seamlessly for your business!

The new WebShip will be launched in two phases:

Phase 1: Guest Portal - Launched in 2023.

Phase 2: Business Portal - Launching in Q2 2024. You can now ship your packages with fewer clicks and more features, plus a seamlessly integrated shipping experience.

Key features include:

  • Marketplace plugins to automatically import your online orders.
  • Ability to use your Loomis Express account with customized discounts.
  • Access to Loomis Express and other TFI International Transportation solutions.
  • All your orders, activity, and history on a single online platform for complete automation, control, and real-time visibility.

Email communications will be sent to all account customers within a few weeks. If you haven’t received the email, please click here to view it.

Effective Monday, Oct 17th, Loomis Express service guarantees (Domestic 9:00 A.M and Domestic 12:00 P.M.) will be reinstated. To know more, please read our Terms & Conditions.