In order to serve you better, Loomis Express will be performing a system upgrade Saturday July 19th between the hours of 8PM and 10PM EST. The following features will be unavailable during this service period:
- Tracking
- Shipping
- Ship as a Guest
- CollectShip
- Rate Quotes
- E-Returns
- Scheduling a Pickup
- Customer sign up
- Customer log in
- Register Account
- Order Supplies
- API Integrations
If you experience any website issues after the upgrade, please contact the Loomis Express Service Desk at servicedesk@loomis-express.com.
From July 12 through to July 25, 2025, the tariff fuel surcharge will be 23.80%. For customers with fixed rate pricing (volume discounts), the fuel surcharge will be 30.80%.
From June 28 through to July 11, 2025, the tariff fuel surcharge will be 21.55%. For customers with fixed rate pricing (volume discounts), the fuel surcharge will be 28.55%.
Click here for additional Fuel Surcharge information.
Due to ongoing labour disruptions at DHL Canada, international shipments into or out of Canada may experience delays. Please note that Loomis Express domestic services remain fully operational and are not impacted by this interruption.
We appreciate your understanding and patience.
Effective May 18, 2025, until further notice, a Residential Demand Surcharge of up to $2.50 per shipment may apply to customers that ship more than 1,500 residential shipments per business day or 7,500 residential shipments per week, in any week during the potential Canada Post service disruption.
This charge will apply only to volume that surpasses 100% growth over a customer’s weekly average of residential shipments as measured between week ending April 5, 2025, and week ending May 3, 2025, and where expressed written consent for the increase in residential shipments was not provided by Loomis Express. Once applied, the Residential Peak Surcharge will apply to the increase in residential shipments as determined by Loomis Express in its sole discretion.
During times of elevated volumes, high demand for capacity, and increased operating costs across our network, Loomis Express will implement Demand Surcharges formerly referred to as “Peak Surcharge” on page 9 of the Loomis Express Terms and Conditions of Service.
Demand Surcharges are determined based on regular assessments of shipment volume and capacity within our network to accommodate abnormal market conditions. Loomis Express reserves the right to reassess and/or reinstate Demand Surcharges during times of elevated volumes, high demand for capacity, and increased operating costs across our network at its sole discretion.
On behalf of everyone at Loomis Express, we would like to take a moment to thank our customers for their loyalty and support throughout the year.
We wish you the happiest holidays and much success for the new year.
During the holiday season, Loomis Express will be closed on the following days:
- Wednesday, December 25th, 2024
- Thursday, December 26th, 2024
- Wednesday, January 1st, 2025
For more information on shipping deadlines and the last day for pick-up, click here.
Loomis Express will be implementing a Peak Season Tire Surcharge of $20 per piece effective October 4th.
The professional and administrative service fees have been updated. Please click the link below to download the latest fees, effective September 1st, 2023.
As part of their Climate Change Plan, the federal government implemented a coordinated nation-wide carbon price beginning at $20 per tonne of carbon dioxide equivalent emissions (tCO2e) in 2019. As of April 1, 2023 this cost has increased by 225% to $65 per tonne. All provinces and territories must maintain a carbon price of at least $65 per tCO2e in 2023.
This increase effects multiple aspects of the economy and impacts costs across our entire network ranging from transportation costs to energy costs for heating, to equipment purchases and maintenance.
As a result of this change, we have incurred an increase in our overall costs. As such, it is necessary for us to apply a Carbon Surcharge of 2.5% effective September 1st, 2023 for all shipments handled across our network.
We are launching a new and improved WebShip designed to enhance the experience of using online shipping services by Loomis Express by making it easier, more intuitive, and integrated to work seamlessly for your business!
The new WebShip will be launched in two phases:
Phase 1: Guest Portal - Launched in 2023.
Phase 2: Business Portal - Launching in Q2 2024. You can now ship your packages with fewer clicks and more features, plus a seamlessly integrated shipping experience.
Key features include:
- Marketplace plugins to automatically import your online orders.
- Ability to use your Loomis Express account with customized discounts.
- Access to Loomis Express and other TFI International Transportation solutions.
- All your orders, activity, and history on a single online platform for complete automation, control, and real-time visibility.
Email communications will be sent to all account customers within a few weeks. If you haven’t received the email, please click here to view it.