Contact Us

Customer Service

For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate

Live chat hours: Monday - Friday 10:00-19:00 Eastern

Customer Service 1-855-256-6647
Outside of Canada please call 1-905-460-2530

Our call centre hours are: Monday to Friday 07:00 to 20:00 Eastern, Quebec 08:00-17:00 Eastern

Write us at:
National Customer Service
Loomis Express
201 Westcreek Blvd
Brampton, ON Canada, L6T 5S6

Sales Contact

Click here

Technical Support

1-877-549-3638 and a technical support analyst will be available to assist you with any of our electronic shipping systems.

Accounts Receivable

For billing or invoice related questions email click here


To submit a claim for a lost or damaged parcel, please email your claim form, cost invoice, waybill or manifest to:

Please note this email is only for claims related matters. For all other requests, please select the appropriate contact from the above and all Customer Service related matter, please contact our Customer Service via Live Chat or by calling 1-855-256-6647

Senior Executives

Contact our Senior Executives