Service Alerts & Updates

Due to wildfires in the area, service to Fort McMurray is temporarily suspended. We apologize for any inconvenience caused and appreciate your patience and understanding.

From May 18 through to May 31, 2024, the tariff fuel surcharge will be 28.30%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 35.30%.

From May 04 through to May 17, 2024, the tariff fuel surcharge will be 29.05%. For customers with fixed rate pricing (volume discounts) the fuel surcharge will be 36.05%.

Click here for additional Fuel Surcharge information.

Effective November 20,2023, Loomis Express will be implementing security enhancement to the production web site www.loomis-express.com . This update will provide high availability network traffic performance and security while maintaining core balancing.

You may experience a brief interruption during the maintenance window, if you do, please refresh the page or your browser.

If you have any questions or require further assistance, please contact the Loomis Express Service Desk at servicedesk@loomis-express.com or call 1-877-549-3638.

Thank you for choosing Loomis Express!

On behalf of everyone at Loomis Express, we would like to take a moment to thank our customers for their loyalty and support throughout the year.

We wish you the happiest holidays and much success for the new year.

During the holiday season, Loomis Express will be closed on the following days:

  • Monday, December 25th, 2023
  • Tuesday, December 26th, 2023
  • Monday, January 1st , 2024

For more information on shipping deadlines and the last day for pick-up, click here.

We are introducing enhancements to Loomis Express Web Services (L-Ship) on Oct 22, 2023. These changes include Delivery Photo and Delivery Signature options, as well as Signature Required/Adult Signature options, and updates to Shipment Value Protection (SVP).

Communications have been sent out earlier to the API customers and partners regarding the changes to be incorporated by October 22, 2023. To view the communication, please click here (technical documentation is included within the communication).

Additionally, there will be two new charges added to the invoicing formats:

  1. Carbon Surcharge
  2. Poor Label Quality

The professional and administrative service fees have been updated. Please click the link below to download the latest fees, effective September 1st, 2023.

View PDF

We are updating rates as of September 1, 2023. As always, Loomis Express is committed to providing enhanced partnership improvements in response to industry needs and suggestions. Updated rates and Terms and Conditions will be posted on this date.

As part of their Climate Change Plan, the federal government implemented a coordinated nation-wide carbon price beginning at $20 per tonne of carbon dioxide equivalent emissions (tCO2e) in 2019. As of April 1, 2023 this cost has increased by 225% to $65 per tonne. All provinces and territories must maintain a carbon price of at least $65 per tCO2e in 2023.

This increase effects multiple aspects of the economy and impacts costs across our entire network ranging from transportation costs to energy costs for heating, to equipment purchases and maintenance.

As a result of this change, we have incurred an increase in our overall costs. As such, it is necessary for us to apply a Carbon Surcharge of 2.5% effective September 1st, 2023 for all shipments handled across our network.

Effective April 15th, Loomis Express will be applying a fee on professional and administrative services. These will include, but not limited to, Invoicing adjustments deemed to be the result of customer errors and technical resources beyond the support of Loomis owned shipping systems. Fee may also apply to operational services provided outside of the scope of our normal operations.
The new easy-intuitive-integrated webship guest portal is now live. Enjoy the seamless experience of online shipping when paying with your credit card. Check out the user guide here for more information.
Effective February 3, 2023, pickup locations serviced by the Boucherville terminal will be charged a weekly pickup of $7.50 or a daily pickup fee of $2.75, depending on service requirements. The fee is due to the impact of the extensive long-term construction on the Lafontaine Tunnel.

We are launching a new and improved WebShip designed to enhance the experience of using online shipping services by Loomis Express by making it easier, more intuitive, and integrated to work seamlessly for your business!

The new WebShip will be launched in two phases:

Phase 1: Guest Portal - Launched in 2023.

Phase 2: Business Portal - Launching in Q2 2024. You can now ship your packages with fewer clicks and more features, plus a seamlessly integrated shipping experience.

Key features include:

  • Marketplace plugins to automatically import your online orders.
  • Ability to use your Loomis Express account with customized discounts.
  • Access to Loomis Express and other TFI International Transportation solutions.
  • All your orders, activity, and history on a single online platform for complete automation, control, and real-time visibility.

Email communications will be sent to all account customers within a few weeks. If you haven’t received the email, please click here to view it.

Effective Monday, Oct 17th, Loomis Express service guarantees (Domestic 9:00 A.M and Domestic 12:00 P.M.) will be reinstated. To know more, please read our Terms & Conditions.